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How We Work — Why It's Better to Book Hotels with WayToRussia.Net
Way To Russia
is an information resource. We provide information about hotels
available for rent to help you make an informed choice, but do not
rent the hotels ourselves. We are not intermediaries, because
you will handle the payment and arrival directly with the owner,
bypassing unnecessary third-party communication.
However, we are
here to protect your interests, to help you make an informed choice,
and to facilitate the booking process.
Here are a few reasons why we think
we are the best hotel reservation service
for Russia:
We
Control the Owners, So You're Safe
Our
customer support department, Way to Russia Hotline, processes hotel
rental requests and forwards them to the owner. The
reservation process is conducted under our supervision to ensure
that all owners and real-estate agencies follow these simple rules:
Rule #1: The owners should contact their clients as soon
as possible, maximum within 24 hours
Rule #2: The prices advertised on WayToRussia.Net should be
the same or lower than anywhere else or than directly with the owners.
Rule #3: The reservation process should be comfortable and
the client should always know what happens next.
Rule #4: The owner's representatives should
speak English.
Rule #5: The owner should honor the reservation and by all means
avoid any changes or cancellations. In case of force-major the owner
should find a suitable alternative for the client.
Rule #6: The owner should always be willing to help the
client in case he/she has a special requests.
If you reserve your hotel through Way to Russia Hotline you can
be sure that we will make the owner follow these rules. They
will be responsible not only in front of a single client (you), but
also
in front of
the information resource with +1 Million audience.
Saving
Your Money and TimeThe customers don’t need to search through piles of information, trying
to compare different hotels and to avoid potential problems. We have already
done a lot of research on the market and on providers, so we are happy to share
this information. Just take a look at the listings on this site.
Way to Russia Hotline operators can help you select the most optimal options,
taking your own priorities into account. This way you will only pay
for
what
you really
need.
Besides,
we often have special offers featuring lower prices than providers.
Objective
Information & Optimal ChoiceAny agency always praises itself and tries to look better than
competitors. We know the difference between the competing offers,
so we just present objective information about them and let the customer
make informed choice.
An agency or a service provider will never talk about its weak points,
so the clients will never know them. We know all the strong and weak
points for each provider and agency, helping you to make the right
and balanced choice.
Everything
at the Same Place and More...Way to Russia features listings of all imaginable travel services. So, if
you need a train ticket, Russian visa support, visa registration, interpreter,
tour or anything else, you can order all this through our integrated service
listings system. If you need recommendations or help with the reservation, you
can always contact Way to Russia Hotline support center and our representatives
will
be happy to assist you.
Controlled
Reservation Process
We developed a
standartised reservation process, which allows you to book an hotel easily,
quickly, and with a minimum effort.
Step 1: Browse through the hotel listings and select the option you like.
Don't forget to read Way to Russia comments to see what is good and what is bad
about the hotel.
Step 2: After the hotel is chosen, fill out the reservation form and
submit
it to Way to Russia Hotline.
Step 3: Your order is forwarded to the owner directly and the hotel should confirm your reservation within 24 hours.
Step 4: You might need to make the payment
directly
to the owner to secure the reservation (deposit of full rent). We do not accept
any payments, but you need to send us an e-mail once you paid to the owner,
so that this information is recorded in our database.
Step 5: The owner will confirm your payment was received and arrange
your
moving in the hotel directly with you over the e-mail or phone.
Step 6: When you arrive, the owner's representative will meet you at the hotel,
give you the keys and receipt, and receive the payment balance due
(if any).
The important difference here from other reservation systems is that Way to Russia
representatives control the reservation process throughout all stages.
We are Open
to Your SuggestionsYour opinion is very important to us. After all, this service is made for
you, so we need to know what is good and what can be better. If
you
have
any questions, suggestions, positive or negative comments about the owners
or
their level
of
service,
please, let
Way to Russia Hotline know (through this
form or via our phone numbers +7 495 411-9-401
and +1 866 411-9-401).
If you have any comments on the level of service provided by Way to Russia Hotline,
you can contact Way to Russia Quality Monitoring representatives through the
online form or by
phone: +1 888 819-0016. This is independent from Way to Russia Hotline ensuring
unbiased approach to dealing with your requests and suggestions. Please, note,
that we provide special incentives to those Hotline representatives who provide
excellent service, so we will appreciate if you let us know when you have a positive
experience with one of our representative.
Some Legal
Notes...We like to be different, but some things like legal disclaimers have to be
the same as anywhere else :-) So, here we go...
Way
to
Russia
provides
information
services
and
we
do
not
accept
any payments for hotel reservations. Thus, we cannot accept any liability
or
responsibility
for any loss or damage suffered as a result of using the services advertised
on this site. Even though we attempt to provide the information of the highest
quality, we cannot be responsible nor liable for any loss or damage arising
from the use or misuse of this information.
Last revised: 1 November, 2005. WayToRussia.Net
We reserve the right to change the terms without prior notification.
You can always come back to this page and check for updates.
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